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Learning Business Process Outsourcing |
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At the dawn of this millennium, the Learning Business Process Outsourcing (LBPO) phenomenon evolved in response to the universal market need to convert corporate learnings into corporate
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tearnings . Learning BPO has been defined by industry analyst firm IDC as the transfer of management and execution of one
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A leading IT giant with diversified portfolio was looking for a trusted partner for a consistent source of trained, employable manpower for its captive BPO in India having over +7000 seats. The Challenge lay in regularly providing well- |
trained, pre-defined number of people. Every element of the process and operations had to match the Company's exacting standards. The dedicated recruiters hired and the training curriculum had to be approved by the customer... |
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